Refund policy

Refund policy

At Bunny’s Button, your satisfaction is our priority. If you are not fully happy with your order, we’re here to help. Please read our return and refund policy carefully.

🔄 Returns & Exchanges

  • You can request a return or exchange within 7 days of receiving your order.

  • To be eligible:

    • The product must be unused, unworn, and in its original packaging.

    • Tags/labels must not be removed.

    • Proof of purchase (order number/receipt) is required.

❌ Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, such as:

  • Personal care items

  • Undergarments or intimate wear

  • Customized or sale/clearance items

💰 Refunds

  • Refunds are processed only in cases of defective, damaged, or incorrect items delivered.

  • Refunds will be issued via bank transfer, Easypaisa, or store credit (depending on your preference).

  • Cash refunds at the time of pickup/delivery are not available.

🚚 Return Process

  1. Contact us within 7 days of delivery at [Phone/WhatsApp: +92 326 9622112] with your order number and reason for return.

  2. Our support team will guide you through the process.

  3. Ship the product back to us via a trusted courier (return shipping costs are the customer’s responsibility, unless the item was defective/incorrect).

⚠️ Important Notes

  • If the product is damaged due to misuse, it will not be eligible for return/refund.

  • Refunds may take 5–7 working days after inspection of the returned product.

  • For COD orders: refusal to accept parcels without a valid reason may result in advance payment requirements for future orders.

📧 Contact Us

For returns, exchanges, or refund queries:
Email: bunnysbutton.pk@gmail.com
Phone/WhatsApp: +92 326 9622112

✨ We value your trust in Bunny’s Button and strive to provide a hassle-free shopping experience!